Under the EU Distance Selling Regulations you have a right to cancel your order up to 7 working days from the day you receive delivery (this is not applicable to the USA). You may cancel by giving notice in writing direct to us by hand or postal delivery or by e-mail – telephone notification is insufficient. Our contact details here.
If you cancel the contract you must return the goods complete to us. With the exception of faulty or misdescribed goods you will be responsible for the cost of return delivery. Once we have received the goods we will refund the cost of goods and the original delivery charge within 30 days of receipt (faulty goods returned during the cooling off period will receive a full refund including the original delivery charge). If you do not return the goods as required we will charge you the direct costs of recovering those goods from you.
You do not have the right to cancel your order for any tailor made / customised item and in the interests of hygiene we do not offer refunds on pierced jewellery.
Your right of cancellation is in addition to your other statutory rights.